Cancelling an order
How cancellations work
Cancel while we still have it, and nothing is charged.
At a glance
While the order is still here
A cancellation costs nothing before the courier collects, which is at least 1-2 business days after ordering. Email [email protected] with your Order ID and we confirm in writing.
A cancellation that lands after dispatch is really a return. Turn the courier away, or take delivery and start the return process.
What a cancellation costs us
Seasonal decor has a short shelf window, so a cancellation before dispatch genuinely helps us — the stock goes straight back into the festival run. There is no fee and no argument about it.
When the money returns
Where money was taken, it returns within 5-7 business days by the route it came in. A cancelled COD order involves no refund at all.
From our side
Occasionally we cancel an order ourselves: stock that turns out to be unavailable, an address a courier will not serve, or a pricing error on a page. We tell you why and refund in full within 5-7 business days. We do not cancel without writing to you first.