Returns

Our return policy

Tell us inside 10 days. After that the split on postage is the only thing left to settle.

At a glance

Return window10 days from delivery to tell us

Condition required (change of mind)Unused, in original packaging with invoice

Damaged, wrong or incompleteNot held to that condition — report within 48 hours of delivery

ExchangesNot offered — return and re-order instead

Restocking feeNone

Refund after a return7 business days from the day the item reaches us and is checked

Damage or wrong itemReport within 48 hours of delivery

How to start a return

One message to [email protected] within 10 days of delivery starts it. Include the Order ID. Do not ship the item until we have written back. Returns that arrive unannounced cannot be tied to an order, which is the most common cause of a slow refund.

It is a window for notice rather than for delivery. Once you have told us inside 10 days, the return is open.

Who covers the postage

You do

Change of mind
Ordered the wrong size, width or colour
No longer needed once the occasion passed

We do

The item arrived damaged
The wrong item was sent
The order was incomplete or an item was missing

Condition we can accept back

Festive stock is seasonal. Bring a fault to us within the return window and the season does not matter; a change of mind after the festival still has to reach us inside the same window.

We cannot accept returns of idols and pooja items that have been used in worship.

Refunds

Refunds go back to the original payment method. For a Cash on Delivery order we collect bank details by email to make the transfer. A refund is issued 7 business days after the returned item reaches us and has been checked.

Duplicate payments are their own case: confirmed, then refunded within 7 business days, with no requirement to send anything back.