Dispatch and delivery
Delivery and dispatch
Where we ship from, what it costs, and how long it takes — the same figures used on every other page.
The delivery figures we work to
The arithmetic
The total is arithmetic rather than a guess: handling of 1-2 business days plus courier transit of 3-9 business days gives 4-11 business days. Treat both ends of that range as an estimate. Courier backlogs, festival traffic and weather all stretch it, and none of them are within our control.
Everything leaves Indore, Madhya Pradesh. Whether it travels with India Post or a private courier depends on which of them covers your PIN code.
How your order is packed
Brass and metal pieces are wrapped individually and boxed with fill so they cannot knock together. Garlands are coiled loosely rather than folded, which is what stops the fabric petals creasing.
Brass, glass and fabric all travel in the same order during festival season, and they need different packing. Metal is wrapped individually, glass is double-boxed, and garlands are coiled instead of folded. That is why a mixed pooja order arrives in a bigger carton than the contents suggest.
Paying on arrival
COD is available for eligible orders and PIN codes, with no additional COD fee. Payment is made to the delivery agent when the parcel arrives. Where a PIN code is not served for COD the checkout will not offer it.
When something breaks
If something arrives broken, write within 48 hours with photographs of both the packaging and the contents. An unboxing video is the single most useful thing you can send. We assess it and issue a replacement or refund where the claim holds.