Brass and metal pieces are wrapped individually and boxed with fill so they cannot knock together. Garlands are coiled loosely rather than folded, which is what stops the fabric petals creasing.
What that means in transit
Brass, glass and fabric all travel in the same order during festival season, and they need different packing. Metal is wrapped individually, glass is double-boxed, and garlands are coiled instead of folded. That is why a mixed pooja order arrives in a bigger carton than the contents suggest.
When it arrives
Check the parcel on delivery where you can. Transit damage is far easier to settle when it is found at the door, and photographs of the outer carton help a great deal. Report anything wrong within the damage window on the shipping policy page.
If something is broken
Send photographs of the packaging and of the item. An unboxing video is not required but settles almost every claim immediately. On a confirmed fault we pay the return postage and either replace or refund.